This is a practical draft, not legal advice. Replace all bracketed contact details and obtain review by a qualified Tanzanian lawyer before accepting live orders.
1. Report a problem
Inspect goods promptly and contact support@example.com with the order number, description and evidence. Do not return goods without instructions.
2. Eligible remedies
Where goods are wrong, damaged, defective, materially misdescribed, unavailable, late beyond an agreed or legally applicable period, or where law otherwise requires, we may repair, replace, refund or provide another lawful remedy. Refunds normally return to the original payment method after verification.
3. Change-of-mind and exclusions
Any voluntary change-of-mind return must be requested within 7 days of delivery and remain unused, complete and resaleable. Hygiene-sensitive cosmetics, personalised items, opened software, perishable goods and items damaged after delivery are excluded unless defective or law requires a remedy. Import sourcing or shipping charges already irreversibly incurred may be non-refundable where clearly disclosed and lawful.
4. Statutory rights
This policy does not remove mandatory rights, including rights arising from supplier non-compliance under applicable Tanzanian electronic-transactions and consumer law.
Contact
AB Global Holdings Limited trading as Mtunda Imports
[ADD REGISTERED PHYSICAL ADDRESS BEFORE LAUNCH]
support@example.com · [ADD SUPPORT PHONE BEFORE LAUNCH]